Frequently Asked Questions
Everything you need to know about your BOOX experience.
What is the standard shipping time for international orders?
Standard international shipping typically takes 7-15 business days depending on the destination. Orders are processed within 48 hours, and tracking information is sent via email as soon as the package leaves our warehouse.
What is the return policy for BOOX devices?
We offer a 30-day return policy for items in their original packaging and condition. Please note that a restocking fee may apply, and customers are responsible for return shipping costs unless the device is defective.
Do BOOX e-readers come with a warranty?
Yes, all BOOX devices include a one-year limited warranty that covers hardware defects under normal use. This warranty does not cover accidental damage such as cracked screens or liquid exposure.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options like Shop Pay and Google Pay for a secure checkout process.
How do I update the firmware on my device?
You can update your firmware by navigating to Settings > System Update > Check for Updates on your BOOX device. We recommend connecting to Wi-Fi and ensuring your battery is above 50% before starting the update.
Are the screens on BOOX devices eye-friendly?
Absolutely. BOOX devices utilize E-Ink technology, which mimics the appearance of real paper and emits no blue light, significantly reducing eye strain during long reading or writing sessions.