Returns & Exchanges
At BOOX Shop, we want you to be completely satisfied with your electronic reading experience. If you are not happy with your purchase, you may return your device in its original condition within 30 days of delivery.
Initiate Your Request
Log into your account or visit our Support Center to submit a return request with your order number and the reason for the return.
Prepare the Device
Ensure the device is factory reset, packed in its original retail packaging, and includes all original accessories and manuals.
Ship to Service Center
Affix the provided return shipping label to your package and drop it off at any authorized carrier location to be sent to our inspection facility.
Inspection and Refund
Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing